At Bangles by Heaven, we take pride in crafting high-quality jewelry and want you to be completely satisfied with your purchase. If for any reason you’re not happy, we offer a straightforward 10-day return policy.
Return Period
You may return your item(s) within 10 days from the date of delivery.
Eligibility for Returns
To be eligible for a return:
- The item must be unworn, unused, and in its original condition.
- It must be returned with all original packaging, including jewelry boxes, pouches, tags, and certificates.
- We do not accept returns on earrings due to hygiene concerns.
- Custom, engraved, or made-to-order items are non-refundable, unless faulty.
Exchange Policy
We currently do not offer direct exchanges. To exchange an item, please return the original product and place a new order.
How to Request a Return
- Email us at [email protected] within 10 days of delivery.
- Include your order number, item(s) you wish to return, and the reason for return.
- Once approved, we will provide you with return instructions.
- Customers are responsible for return shipping costs unless the item received is faulty. We recommend using a trackable shipping method.
Refunds
- Refunds are processed within 3 to 5 business days after we receive and inspect your return.
- The refund will be issued to your original payment method.
- Shipping fees (if applicable) are non-refundable.
Non-Returnable Items
- Earrings
- Custom-made or engraved items
- Items returned after 10 days of delivery
- Items that are worn, damaged, or missing original packaging
Damaged or Faulty Items
If you receive a damaged or defective item, please contact us within 48 hours of delivery. Provide your order number and clear photos of the issue. We will offer a replacement or a full refund, including return shipping costs, if applicable.